Our Impact

We are committed to driving positive change in our business, our industry and broader communities, inspiring better outcomes for all.

Latest Document

ESG Report 2022

ESG Report 2022

Fintel's ESG Strategy

Better Future Financial confidence Thriving workforce Community engagement Better Business Corporate governance   Environmental footprint   Better Industry Innovation & digitisation ESG enablement

Our Approach

Led by our purpose to inspire better outcomes within Retail Financial Services, in 2021 we assessed the environmental, social and governance (“ESG”) factors that are relevant to our business, considering our impacts, market trends, growth ambitions and the views of our key stakeholders.

The result is a strategy, bespoke to Fintel, that will drive engagement, improve returns for shareholders and deliver positive change in our business, our industry and broader communities, inspiring better outcomes for all.

We are delighted to be shortlisted as an "ESG Initiative of the Year" award finalist at ICA Compliance Awards in 2023.


ICA ESG Initiative of the year

Comprehensive Materiality Assessment

Stakeholder engagement is crucial to the long-term success and sustainability of our business, which is why a consultation with our key stakeholders was a vital step in defining our ESG strategy.

In 2021 we engaged our Member and Client Firms, strategic partners, colleagues, investors and suppliers to help us prioritise our ESG strategy over the next three years. The resulting scores have been plotted within our materiality matrix, as seen below.

This assessment will be refreshed regularly, with the next review scheduled for 2025.

ESG Accountability

To fully embed the principles of ESG across Fintel we have developed an enhanced governance structure that will help us drive positive change.

Responsibility for the overall ESG strategy lays with our Joint CEO Matt Timmins, with direct input and oversight from the Board of Directors. We have also appointed a central ESG team, providing strategic direction and guidance to implement our Better Outcomes Plan across the business.

In 2022 we formed an ESG and Wellbeing Committee, chaired by our Senior Independent Non-Executive Director Imogen Joss. This direct oversight from a Board-level Committee will help us to fully integrate ESG principles within all operations and ensure that the ESG strategy remains consistent with the Company’s purpose, culture and values whilst supporting our strategic ambitions and long-term sustainable success.



Fintel Board

Memberships, Collaborations and Accreditations

Disability Confident Committed
Verve Foundation
Living Wage Employer
Outstanding To word for Award - 2023
Progress Together
Mortgage Climate Action Group
Financial Vulnerability Taskforce
Diversity and Inclusion Finance Forum

Latest Documents

ESG Report 2022
Our contribution to UN SDGs 2022
SASB Disclosures 2022
Better Outcomes Plan 2023

Get in touch

To find out more information about our impact email us.

Better Future

Empowering our people and communities, promoting diversity, learning and financial education to create opportunities for all.

Better Industry

Improving the Retail Financial Services Industry by enabling it to operate more effectively and meet the evolving needs of consumers.

Better Business

Driving positive change in our business, our industry and broader communities, inspiring better outcomes for all.