Promoting Learning And Development

We have robust support structures and development programmes in place to ensure that our people have access to resources, support and opportunities at all levels. This includes:

  • Appointment of a Head of Talent & Development to implement structured progression programmes via talent development and succession planning.
  • Inclusion of a personal growth section within the quarterly performance reviews to embed development and progression planning.
  • Dedicated sponsorship budget for those who have professional qualification or development needs.
  • Promotion of apprenticeships, external manager development programmes and funding of professional qualifications aligned to our colleague’s progression ambitions.
  • Launch of a new career site to increase visibility of internal opportunities across the organisation.
  • Online learning platform available to all staff, with access to support materials and e-learning.
  • Operation of a HR business partner model to ensure that all managers have dedicated development support.


of roles were filled internally in 2021

Related Documents

Gender Pay Gap Report 2022
SASB Disclosures 2021
ESG Report 2021

Get in touch

To find out more information about our impact email us.

Our Impact

Driving positive change in our business, our industry and broader communities, inspiring better outcomes for all.

Better Future

Empowering our people and communities, promoting diversity, learning and financial education to create opportunities for all.

Better Industry

Improving the Retail Financial Services Industry by enabling it to operate more effectively and meet the evolving needs of consumers.