Promoting Learning And Development

We have robust support structures and development programmes in place to ensure that our people have access to resources, support and opportunities at all levels. This includes:

  • Appointment of a Head of Talent and Development to implement structured progression programmes via talent development and succession planning.
  • Inclusion of a personal growth section within the quarterly performance reviews to embed development and progression planning.
  • Dedicated sponsorship budget for those who have professional qualification or development needs.
  • Promotion of apprenticeships, external manager development programmes and funding of professional qualifications aligned to our colleague’s progression ambitions.
  • A career site increasing visibility of internal opportunities across the organisation.
  • Online learning platform available to all staff, with access to support materials and e-learning.
  • Operation of a HR business partner model to ensure that all managers have dedicated development support.


of managerial vacancies were filled internally in 2022

Related Documents

Gender Pay Gap Report 2023
Equity, Diversity and Inclusion Policy and Framework
Our contribution to UN SDGs 2022
SASB Disclosures 2022
ESG Report 2022
Better Outcomes Plan 2023
Modern Slavery Act

Get in touch

To find out more information about our impact email us.

Our Impact

Driving positive change in our business, our industry and broader communities, inspiring better outcomes for all.

Better Future

Empowering our people and communities, promoting diversity, learning and financial education to create opportunities for all.

Better Industry

Improving the Retail Financial Services Industry by enabling it to operate more effectively and meet the evolving needs of consumers.