Ensuring The Wellbeing Of Our Colleagues

We consider the wellbeing of our colleagues crucial to their success and in turn to the success of the business. Employee wellbeing, monitored through monthly pulse surveys, is reported to the ESG and Wellbeing committee at least quarterly allowing us to continuously improve our approach and policies, which include:

Wellbeing support, delivered via:

  • Monthly calendar of activities spanning mental, physical, financial, career and social wellbeing
  • Inclusion of a wellbeing section in quarterly performance reviews and introduction of a dedicated wellbeing group on our company communication hub to promote open communication
  • Access to funded medical cash plan helping our colleagues cover the cost of everyday healthcare and other discounted health support and screening services
  • Access to a financial wellbeing and money management companion tool 

Mental health support, including:

  • Access to a free, confidential employee assistance programme
  • Internal qualified Mental Health First Aiders across the business
  • Mandatory annual training for all employees on positive mental health at work

Health and safety policy, ensuring that we:

  • Provide and maintain safe and healthy working conditions, equipment and systems of work for all our employees
  • Provide such information, instruction, training and supervision that may be needed for the purposes of complying with any requirements to eliminate or reduce the effect of the hazards created by our operations


average employee rated wellbeing score

Related Documents

ESG Report 2023
Gender Pay Gap Report 2023
Equity, Diversity and Inclusion Policy and Framework
SASB Disclosures 2022
Our contribution to UN SDGs 2022
Better Outcomes Plan 2023
Modern Slavery Act

Get in touch

To find out more information about our impact email us.

Our Impact

Driving positive change in our business, our industry and broader communities, inspiring better outcomes for all.

Better Future

Empowering our people and communities, promoting diversity, learning and financial education to create opportunities for all.

Better Industry

Improving the Retail Financial Services Industry by enabling it to operate more effectively and meet the evolving needs of consumers.