Building An Inclusive Culture

We believe that a supportive and inclusive culture is key to our success as individuals and an organisation, and we recognise that people from diverse backgrounds and experiences bring valuable contributions and perspectives.

These values are built into our organisational DNA, underpinning our approach and our culture, and we consistently monitor and reinforce them.

Our approach includes:

  • Ensuring that we recruit, develop and promote people for their aptitude, skills, experience and ability.
  • Mandatory annual diversity, equality, and unconscious bias training for all our colleagues.
  • “Inclusive” behaviour built into the performance review, rating and reward process.
  • Perceived inclusivity being monitored across the business via regular pulse surveys.
  • An employee induction programme and culture guide, helping new colleagues to feel like a part of the team from day one.
  • A flexible working promise and dress for the right mindset approach, allowing our people to customise their work routines to balance their work and personal lives and feel comfortable and authentic at work.
  • Enhanced family policy entitlements, including maternity leave and paternity leave, as well as new modern paid policies such as menopause, fertility leave and pregnancy loss.


is how our colleagues rate our level of inclusivity and equality

Related Documents

Our contribution to UN SDGs 2023
SASB Disclosures 2023
ESG Report 2023
Gender Pay Gap Report 2023
Equity, Diversity and Inclusion Policy and Framework
Modern Slavery Act

Get in touch

To find out more information about our impact email us.

Our Impact

Driving positive change in our business, our industry and broader communities, inspiring better outcomes for all.

Better Future

Empowering our people and communities, promoting diversity, learning and financial education to create opportunities for all.

Better Industry

Improving the Retail Financial Services Industry by enabling it to operate more effectively and meet the evolving needs of consumers.